FAQ

• Track order
  You can track your order via the link in your confirmation email. If you don’t see it, feel free to contact us through our contact form.   

 

• Shipping time
  Shipping typically takes 7–20 business days, depending on your location. You will receive a tracking number by email as soon as your order is shipped.
  To check the status of your delivery, simply enter the tracking number from your confirmation email on our Track Your Order page.                                                               

 

• Payment methods
  We accept all major payment methods – including credit/debit cards, PayPal, Shop Pay, Google Pay, Apple Pay, and more.

 

• Return a product
  You can return a product within 30 days if it's damaged or not as described.
  Contact us for instructions. Full details are available on our Return Policy page.

 

• Email confirmation
  Check your Spam or Promotions folder. Still missing? Contact us and we’ll resend it.

 

• Contact us
  You can contact us anytime at info@omniastore.org
  We’ll be happy to assist you with any questions.

 

• Can I change or cancel my order?
  Orders are processed quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 2 hours of placing it.

 

• Do you ship internationally?
  We currently ship only within Europe. Shipping times and costs may vary depending on your location. You will see all available options at checkout.

 

• What if my item arrives damaged or defective?
  If your item arrives damaged or faulty, please contact us within 24 hours of receiving your order. We’ll be happy to assist with a replacement or refund.

 

• Do you offer order gift wrapping or notes?
  Gift wrapping is not currently available.